All return requests must be notified by the customer to us in writing, either by letter or email.
All orders of unembellished goods will be refunded if a request is made by the customer within 7 days of delivery. No returns are given for any garments after they have been embellished by the customer.
Non-faulty unembellished items return requests notified to us after 7 days of delivery to the customer will be subject to a 20% of order value re-stocking fee. Faulty unembellished goods can be returned for a full refund or exchange when we have been notified by the customer within 14 days of delivery. No returns requests are accepted when given after 14 days of delivery date,
The customer is liable for return postage charges on all goods - we advise a recorded delivery which can be arranged by ourselves if requested . If the reason for return is faulty goods then we will refund any reasonable postage charges incurred by the customer after we have inspected the goods and we are in agreement with the customer over faulty condition of the product/s.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account.. You will be refunded on to the card that the goods were purchased, or via Paypal, cheque or BACS transfer. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.