Delivery
All Deliveries are charged at a flat-rate of £6.95 plus VAT.
Next working day delivery if ordered before 2 .pm. (Orders placed before 2 p.m. Monday to Friday will be delivered next working day – orders made over the weekend and bank holidays will be delivered 2 working days later)
Goods are delivered by national courier companies and will require a signature.
Please contact us if tracking details are required for your order.
Cottonprint make every effort to dispatch your goods on the date agreed. We cannot be held responsible for goods being delayed or any subsequent losses incurred once they have left our premises
Returns
Goods can be returned for a full refund or exchange within 7 working days (not applicable to embellished goods). After this period all unembellished non-faulty goods can only be returned by arrangement and are subject to a 20% re-stocking fee. No returns are given for non-faulty embellished products.
The customer is also liable for return postage charges on all goods (we advise a recorded delivery) and this can be arranged by ourselves if requested. If the reason for return is faulty goods then we will refund any reasonable postage charges incurred by you the customer after we have inspected the goods and we are in agreement with yourself over faulty condition of the product/s.
The refund minus 20% will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
You can call Customer Services between 9am and 5pm (Monday to Friday) on 0161 4851919
