Terms and Conditions

Welcome to the Cottonprint.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at sales@cottonprint.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Payment Options

We accept payment by BACS transfer, cheque (funds must be cleared into our account before processing your order), cash, card payments with Visa, Delta/Connect, Visa Electron, MasterCard, Solo and PayPal.  We will email you to confirm dispatch.

If you have paid via your PayPal account, transactions are charged at the time the goods are ordered when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not dispatched will be refunded to the original method of payment.

Further information for overseas customers All overseas transaction must be paid for by direct bank transfer, unless agreed prior to sale.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Returns

Faulty Goods can be returned for a full refund or exchange.

All unembellished non-faulty goods can only be returned by arrangement and are subject to a 20% re-stocking fee. No returns are given for non-faulty embellished products.

The customer is also liable for return postage charges on all goods (we advise a recorded delivery) and this can be arranged by ourselves if requested . If the reason for return is faulty goods then we will refund any reasonable postage charges incurred by you the customer after we have inspected the goods and we are in agreement with yourself over faulty condition of the product/s.

The refund minus 20% will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account.. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 5pm (Monday to Friday) on 0161 4851919

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information, including price or promotion. If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Delivery

We make every effort to dispatch your goods on the date agreed. We cannot be held responsible for goods being delayed or any subsequent losses incurred once they have left our premises.

General

All rights, including copyright, in this website are owned by or licensed cottonprint.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of cottonprint.co.uk. We have taken every care in the preparation of the content of this website.

To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.