Terms, Conditions and Privacy Policy

Welcome to the Cottonprint.co.uk website terms, conditions and privacy policy. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at sales@cottonprint.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Payment Options

We accept payment by BACS transfer, cheque (funds must be cleared into our account before processing your order), cash, card payments with Visa, Delta/Connect, Visa Electron, MasterCard, Solo and PayPal.  All orders for embellished items above the value of £1,000.00 net will incur a 1.9% processing fee if payment is made via Paypal or debit/credit card. After you have placed an order we will email you a confirmation that your order has been received by us and is being processed. We will also email you a notification of shipping when your order has been dispatched.

If for some reason we are unable to ship your goods you will be offered a choice of either an alternative or a refund to the original method of payment.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Product Information

We have made every effort to describe as accurately as possible all the products for sale on our website. Please be aware that the colour swatches of the products on the website are for guide purposes only as the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product. Pantone colour references are available upon request.

All sizes and measurements are taken from the product manufacturer's literature. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guides for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Cancellation Of Orders For Embellished Goods 

All orders for embellished goods may be cancelled or amended prior to the decoration process but we reserve the right to charge a fee of 20% of the cost of the goods that we have to return to stock.

At our discretion a fee may be charged to cover costs incurred by time spent on artwork and template production.

Returns

All return requests must be notified by the customer to us in writing, either by letter or email.

All orders of unembellished goods will be refunded if a request is made by the customer within 7 days of delivery. No returns are given for any garments after they have been embellished by the customer. 

Non-faulty unembellished items return requests notified to us after 7 days of delivery to the customer will be subject to a 20% of order value re-stocking fee. Faulty unembellished goods can be returned for a full refund or exchange when we have been notified by the customer within 14 days of delivery. No returns requests are accepted when given after 14 days of delivery date, 

The customer is liable for return postage charges on all goods - we advise a recorded delivery which can be arranged by ourselves if requested . If the reason for return is faulty goods then we will refund any reasonable postage charges incurred by the customer after we have inspected the goods and we are in agreement with the customer over faulty condition of the product/s.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account.. You will be refunded on to the card that the goods were purchased, or via Paypal, cheque or BACS transfer. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

To arrange a return please email: returns@cottonprint.co.uk

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information, including price or promotion. If there are any problems with your order we shall contact you as soon as possible. We reserve the right to reject any offer to purchase by you at any time.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Delivery

We make every effort to dispatch your goods on the date agreed. We cannot be held responsible for goods being delayed or any subsequent losses incurred once they have left our premises. Please check your order upon receipt and advise us immediately if there are any discrepancies with goods received and order placed. Unfortunately any discrepancies cannot be rectified unless we have been notified within 7 days of receipt of your order.

General

All rights, including copyright, in this website are owned by or licensed Cottonprint Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Cottonprint Ltd. We have taken every care in the preparation of the content of this website.

To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.


PRIVACY POLICY

 

WHAT INFORMATION DO WE COLLECT?

When a purchase is made on our website we will ask for delivery address and payment method details. 

In addition we ask for your name, telephone number, home address and email address.

 

WHAT WILL THE DATA BE USED FOR?

We may send you from time to time (by email or post) information about products and services and details of promotions and special offers from Cottonprint. If you do not wish to be contacted for these purposes we offer a range of ways in which you can inform us about your marketing preferences:

  • send an email to customer services on sales@cottonprint.co.uk writing "unsubscribe" in the subject heading
  • call our customer services on 0161 4941465
  • write to us at: Customer Services, Cottonprint Ltd, Unit 24, Swallow Mill, Swallow Street, Stockport, SK1 3HJ.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution and market research. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Cottonprint. We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the Fraud Prevention Scheme which may keep a record of that information. We will also disclose specific information when required to do so by law. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.